CUSTOMER CARE

SHIPPING + DISPATCH

GERMANY

For Germany we are offering free shipping yet returns paid by the customer. We are still a small label and we aren't able to take this extra costs at this moment. And we don't want to put it onto the product. We are constantly working on our shipping conditions.

We ship with DHL.

EU

Standard delivery charge 10€

Norway & Switzerland

Standard Delivery Charge: 15€

 

World

€20

​If your order cannot be delivered within the timeframe specified, Flowmance will notify you and will try to rectify the situation as quickly and as practically as possible. All new orders are deemed separate and each is treated individually. Please note that flowmance operates Monday to Friday and not on public holidays and cannot be held responsible for any delays caused by any local customs clearance processes. If a customer has ordered several items at the same time, the products may be delivered at different times. 

 

TAX & DUTIES

If you order goods for delivery outside of the EU please note that your purchase may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by the customer. It is accepted that customer have no control over additional charges in relation to customs clearance. flowmance recommends that the customer checks with their local customs officials or post office for more information regarding importation taxes/duties that may be applicable to their online order.

 

 

RETURNS

Thank you for ordering at our online shop. We hope you love the pieces that you’ve ordered. If something didn’t work out, you have the chance to return it within fourteen (14) days after delivery date.

Please contact us beforehand in the event of a return by sending us an email at flow@flowmance.com 

 

  • If you would like a different size or colour, please return your unwanted item and place a new order.

  • We'll refund the price you paid for your item, including sale items back to your original payment method.

  • The goods are your responsibility until they reach our warehouse, so make sure they're packed up properly and can't get damaged on the way!

  • All goods will be inspected on return. We try hard to accept all returns, and returns to us don't need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

  • Make sure you use a postal service that insures you for the value of the items you are returning and obtain proof of posting.

REFUNDS

Once your return has been received, you will receive a full refund within 14 days. Please note that returns can take up to 21 days to reach us. At peak times the return process may take a little longer.

Returned items will be only credited to the account used to originally purchase the items, less any taxes, import duties or shipping charges incurred.

 

Card Payments
 

After your return has been processed and approved by us, we will ask your bank to process a refund. Card refunds can take up to 10 working days depending on your bank's processing time – please note that we are unable to influence this.

 

PayPal
 

After your return has been processed and approved by us, we will credit your PayPal account and the refund will show on your PayPal statement after 3 working days. PayPal payments funded by a credit or debit card will be refunded to that card, and for payments funded with both a card and another funding source, the card portion will be refunded to the card and the remainder to the PayPal account.

We will refund your purchase in € (Euro) and we always use the most up-to-date exchange rate. Please note that depending on your bank’s currency conversion rate, a difference from the original charged sum may occur when your bank refunds your account.

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e-mail: flow@flowmance.com

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